We wanted to build a bicycle parking lot that everyone can use with peace of mind. With that in mind, NCD's Support Centre consistently takes care of everything from response to users to operation and management.
We will take all possible measures to implement a comfortable bicycle parking lot including appropriate response to users by our staff members and review of operation based on analysis of data on bicycle parking lot by putting IT technology to full use.
Our experienced professional staff members are available 24 hours a day, 365 days a year. We will identify the cause of a query from a user of the bicycle parking lot, for example, "cannot be unlocked" and handle appropriately.
If the machine cannot be unlocked by a user, unlocking by remote control is possible. In case something happens, we will immediately resolve a problem on site in cooperation with security company and field staff.